PLEASE READ THE BILLING TERMS CAREFULLY!
By signing up for HostMetro hosting services you agree to this billing policy, as well as all other terms of service set forth by HostMetro.
Accounts will only be created after full payment has been received and the account has been checked for any potential fraud. It is your responsibility to provide us with a valid and up to date email address as this is how all account information will be sent to you. All invoices, renewal notices, account reminders, and any other notification from us will only be sent to you by email using the address we have on file. We are in no way responsible for discontinued or suspended hosting services, domain names, or any other hosting package due to outdated or invalid contact information. In the event that an account is seen as being potentially fraudulent, we will request a scan of a government issued form of identification, as well as the credit card used for the purchase. If this information is not sent within 24 hours of being requested the order will be declined and deemed fraudulent.
When you purchase a hosting account from HostMetro, you agree to pay in advance for the full time period chosen. All hosting accounts, domain names, and other additional features are automatically set to renew at the end of their respective billing cycles, and you agree to this automatic renewal unless you contact us to notify you wish to cancel any or all services.
You are solely responsible for making sure that your payment information is up to date and that your invoices are paid on time. We will attempt to bill any credit card we have on file for the automatic renewal of your services. We will give customers a 7 day grace period in which to pay outstanding invoices. In the event that the invoice remains unpaid, the account will be suspended and may be turned over to a third party collector to recover the payment. If an account is suspended due to nonpayment, the account will not be restored and files will not be accessible until full payment has been received.
A notification for any package renewal will be sent via email to you 30 days before the date of the renewal. It is your responsibility to inform HostMetro of your desire not to renew any or all packages on the account. All registrations and renewals of domain names, SSL certificates, IP addresses, and any other additional features are final, and can not be refunded once charged.
We will only accept cancellations that are sent to us through your billing account area. You can cancel any or all services at any time by selecting "My Services" from the Services drop down menu and requesting cancellation via the "View Details" option for the specific package. We will only accept cancellations in this manner to both confirm your identity as well as confirm in writing that you are prepared for any and all files to be deleted from your hosting account. When a cancellation request is received and we verify the request, we will notify you by email that your account has been cancelled.
Credits on the account can only be used for hosting services with HostMetro, and are not transferrable to cash. Any credits on the account are immediately removed upon cancellation of the account, and cannot be recovered.
In the event that an account is cancelled and you wish to renew at a later date, you must renew the previously closed account. We are unable to move domain names and/or website content from a closed account.
Refunds are only available for credit card or paypal orders. All Western Union, check, or alternate payment method sales are final. No refund will be provided for these payment methods under any circumstances.
We offer all of our customers a 30 day money back guarantee. This is applicable to new accounts only and will not be provided for account renewals. You must request cancellation within 30 days of your account being created to receive a refund. Refunds are provided for hosting service only. This refund does not include any applicable setup fees. Addon features such as domain names, SSL certificates, etc. will not be refunded. In the event that a free domain name and/or SSL certificate has been provided for free at the time of sign up, a fee will be deducted from the refund for each of these products. The domain name is owned by you and you may transfer it wherever you please, as long as it is allowed by ICANN regulation.
If your account is suspended for any reason within the first 30 days of activation, the 30 day refund offer is void. This includes accounts that were suspended and unsuspended within the first 30 days, or any time thereafter.
We will never raise the price for your hosting services as long as you host with us. The advertised price at your time of sign up will be the price of renewal for as long as your hosting account is active. If a coupon was used at the time of sign up this coupon will not be applied to your renewal and you will be billed the original price at the time of sign up. In the event that a promotion is offered at the time of sign up, that promotion acts as a coupon and will not be extended on any renewal invoices. Your account will renew at the normal rate at your time of sign up, which will be reflected in your billing area. We reserve the right to change the prices advertised on our website at any time. We do not control the advertised price on other promotional or affiliate websites, and will only honor the pricing that is listed on our page.
In the event that an account is suspended due to non-payment and account renewal is requested, there will be a one time, non refundable $14.95 account reactivation fee for the account to be recreated.
In the event that you want to downgrade a plan from a Business Max Plan or a Super Max Plan to a Mega Max Plan there will be a one time, non refundable account modification fee of $14.49.
In the event you wish to modify your billing term we reserve the right to charge a one time $14.49 account modification fee.
COUPONS CAN NOT BE APPLIED TO MONTHLY BILLING CYCLES. A MINIMUM TERM OF 1 YEAR MUST BE PURCHASED IN ORDER FOR A COUPON TO BE APPLIED. THIS INCLUDES THE FREE DOMAIN OFFER.
Unless otherwise specificed, coupons are applicable to hosting accounts only and can not be used for addon features, domain name registrations, or anything other than a web hosting purchase.
Only one coupon can be applied at the time of sign up. By default, the freedomain coupon is filled in and applied to all customer's orders who choose to register a new domain name. If the freedomain coupon is replaced by another, then the free domain name is no longer offered and the new coupon is applied.
The default free domain coupon is applied to one year of domain registration only. All domain renewal fees are the responsibility of the customer. The free domain offer can only be redeemed within the first 30 days of an account being activated. After the first 30 days the free domain coupon expires. This includes free domain transfers which will only be honored if no other coupon is used during sign up.
The "FREEDOMAIN" coupon has a value of $14.49. Any domain registration that exceeds this value will not be free. $14.49 will be deducted from the cost of the domain registration and any additional costs will be the responsibility of the customer.
Coupons may only be applied to new accounts and are not applicable toward account renewals.
Domain names are renewed for the same time period as they were at sign up. Pricing for domain names varies depending on the TLD (.com, .net, .org, etc). Domain renewals are solely the responsibility of the customer. HostMetro will send renewal notices 30 days prior to any domain name renewal to the email account on file. In the event that a domain name is not renewed 30 days after expiration, the domain name may go into redemption with our registrar, Enom.com. When this is the case Enom.com will charge a $130 domain redemption fee to recover the domain name. This fee is solely the responsibility of the customer and HostMetro will in no way pay or reimburse the customer for this redemption fee.
In the event that an international domain name is registered and is suspended due to address mismatch, no refund will be given for that domain registration. ICANN requires customers of international domain names to include an address within that country.
We do offer an instant activation service at the time of sign up with a one time cost of $5.00. This charge is non-refundable. If selected, the account will be activated in no longer than 30 minutes after passing through our fraud detection filter. In order to avoid attempted fraud any order placed that has a higher than normal fraud score may be subject to additional account verification before being activated. In such cases the instant account activation may take longer than 30 minutes.
All services provided by HostMetro are provided to the customer "as is" with no warranty or condition of any kind, either expressed or implied. HostMetro makes no representations or warranties that the services will (a) meet your requirements, or (b) the services will be uninterrupted, timely, secure, or error free. HostMetro will not be held liable for any damages or losses a customer's business may suffer. HostMetro is not responsible for any reimbursement for losses of income due to disruption of services.
HostMetro customers agree to protect, defend, hold harmless, and indemnify HostMetro, any third party entity related to HostMetro (including, without limitation, third party vendors), and HostMetro executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer's use of HostMetro services.
The Terms of Service, and any other agreement for HostMetro services, will be governed by and construed in accordance with the laws of the State of Illinois, USA without reference to its conflicts of laws principles. Any litigation or arbitration between a customer and HostMetro will take place in Illinois, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the Terms of Service or any other HostMetro agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the Terms of Service or the agreement will continue in full force and effect.
We reserve the right to revise or change any portion of the terms at any time without advanced notice. Any changes will be effective upon posting the revisions to this website. The most current version of our terms will always be located on this page. Your continued use of our hosting following the posting of any changes will constitute your acceptance of said changes. If you do not agree to the changes made to the terms, please immediately terminate your account