Basic Site Transfer
Every account comes with a free basic site transfer. We will make every effort to transfer the site successfully from your previous host to our servers. Due to the possibility of other hosting companies configuring their servers differently than HostMetro, we cannot guarantee that any or all data will be transferred successfully. The site is transferred “as is”, so anything that was previously broken will still be broken, and we cannot guarantee that the content will function the same way after transfer.
The basic transfer included with your account is limited to the following:
You must redeem the transfer within 30 days of account creation.
The account size cannot exceed 3GB.
The website must currently be hosted on a cPanel/WHM server.
The previous account must be active so that we can gain access to it.
The previous account must remain active for the duration of the transfer.
You must give HostMetro temporary FTP and/or cPanel access to your old account.
Multiple external accounts cannot be consolidated into a single HostMetro account. If you have multiple accounts and want to transfer them to a single HostMetro account, each account will be considered a premium transfer and will be billed accordingly.
If these conditions are not met, then you will require a premium site transfer, the details of which are listed below.
Premium Site Transfer
The premium site transfer is for accounts that do not fall within the scope of the basic transfer guidelines. These transfers require more time and resources to move, so we charge a one-time fee of $29.95. We cannot guarantee that any or all files, databases, email addresses, etc., will work the same way as they did before, due to differing server configurations between hosts, especially hosts that do not use cPanel.
In the event that you require a premium site transfer, we will confirm the transfer as well as the $29.95 fee with you before taking any action. This fee is non-refundable and cannot be reversed in the event that the transfer is not completed successfully.